Customer Service 2.0: Learn Digital Customer Service
Customer Service 2.0 is a course for people learning to diagnose and resolve customer issues across digital and social channels.
Where to buy
1 offerWhy it's good
- Includes 27 lessons and one hour of course content
- Covers customer service in the social media era
- Introduces the IPX system for diagnosing problems
- Explores tone, social care, and request prioritization
- Includes case studies and assignments
Customer Service 2.0 introduces approaches to helping customers through digital channels and social media. The course covers diagnosing problems with the IPX system, understanding customer needs, responding in a community-first context, mirroring tone, and prioritizing social care requests. Case studies and assignments let learners consider how to respond to example support situations.
It may suit customer service staff, team leads, and people developing digital customer care skills. The course contains 27 lessons and one hour of content. Check the access period, device requirements, and any certificate details before buying, as these are not included in the course facts summarized here.
